1. General Xport Auto Parts Returns
Returns must be made within 30 days of delivery. Returns will not be accepted on any items that have been used, modified, installed, painted, or damaged. Original shipping charges and return shipping charges are non-refundable. Buyer is responsible for return shipping arrangements. All return parts must be in the original, undamaged packaging and you must include a copy of your invoice. If your order did NOT include the VIN, there will be no returns or exchanges on the parts ordered for incorrect fitment! There are no returns on airbags, electrical, fuel, high performance parts, racing parts, previously installed, or special ordered parts, because we cannot restock them. There will be a 25% restocking fee for all returns that are accepted.
NOTE: Please contact us via email at firstname.lastname@example.org regarding any returns. You will be liable for all additional shipping charges. Parts must be returned for inspection prior to any credit being issued. All return parts must be uninstalled and returned in the original, unopened, undamaged packaging or you will not receive credit. Parts must be accompanied by a copy of proof of purchase invoice (this can be found under your account on our site). All shipments must be prepaid. COD and freight collect shipments will be refused. If these requirements are NOT met, parts will be either scrapped or returned to you at your expense. Xport Auto Parts reserves the right to refuse and return any parts that we find have been installed, are used, and/or do not meet any of the above criteria.
2. Core Returns
Some parts may be rebuilt by the manufacturer and are sold on an exchange or ‘core’ basis, if this is the case you will be charged a ‘core’ charge. Core prices are included in the selling price of our parts on the web site and are itemized separately Xport Auto Parts invoices and packing slips as ‘core price’. To receive ‘core credit’ the exchange merchandise (the old part you’re replacing the new part with) must be returned to Xport Auto Parts so we are able to return it to the manufacturer for core credit. The old part must be returned in the original container your new product arrived in, it must include a copy of your original packing slip, and it must be in ‘re-buildable’ condition. The old part must be returned within 30 days in order for the core credit to be issued. Core charges most commonly apply to engines, transmissions, transaxles, alternators, brake shoes, controls, CV Axles, distributors, pumps, rack and pinion, smog pumps and starters. If you have questions concerning whether or not the part you are ordering has a ‘core price’ feel free to contact one of our service representatives and they will be able to tell you if one applies.
All handling and shipping fees for core returns are to be paid by the customer. Once your core has been verified to meet core standards and has been received by Xport Auto Parts, credit will be issued against the original purchased core only. Cores may only be returned for credit within the first 30 days after the date your order was shipped. The shipment date as well as the address to return the core to (the ‘Ship From’ address) can be found on the packing slip included in the original shipment and/or on the shipping label outside of box. A copy of your packing slip must be included in the shipment of the returned core. Please do not submit a core return until you have shipped the part back to us. Any cores that do not meet packaging or core standards will not be eligible for credit and will be disposed of after customer notification. The customer will have the option of receiving back his original core only or authorize scraping and disposal of core after this notification. It will be the responsibility of the customer for any freight, disposal, and handling fees incurred by returning unacceptable cores, not to exceed overall core value.
To process a core return, please Login to your Xport Auto Parts account and click select the ‘Order Status' to view your Xport Auto Parts order history. Now please select the order number associated with the core item you would like to return. Upon receipt and acceptance of the returned core, a credit will be issued to the card you used when placing your order.
3. Return Process
Customers can ship the item back to us. Please do not write anything on the box as it becomes non-returnable to our manufacturers. Please include the original packing slip. The address to ship the return to can be found on the Packing Slip that was included in your package and/or on the outside of box on the shipping label. If you do not see this, please fill out the Contact Us form. For your protection, we recommend that you use an insured and traceable delivery method. A credit will be issued when we have received the parts and verified that its condition is acceptable and meets the other requirements listed above.
4. Cancellation Process
Customers can request a cancellation of an order prior to the shipping of an order. There is a cancellation fee of 25% for orders that are cancelled once ready to ship.